Terms of Use

Effective Date: July 21, 2026
Last Updated: July 21, 2026

These Website Terms of Use (“Terms”) govern your access to and use of www.reconms.com and the content, forms, features, and links made available through the website (collectively, the “Website”).

The Website is owned and operated by Recon Managed Services LLC (“Recon,” “we,” “us,” or “our”).

Please read these Terms carefully. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Website.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Website.

By using the Website, you represent and warrant that:

  • You are at least 18 years old;
  • You have the legal capacity to agree to these Terms; and
  • If you are using the Website on behalf of a company, agency, organization, or other entity, you have authority to bind that entity to these Terms.

2. Purpose of the Website

The Website provides general information about Recon, our company, and the managed information technology, cybersecurity, consulting, and related services that we may offer.

The Website may also allow visitors to:

  • Submit general inquiries;
  • Express interest in Recon’s services;
  • Contact Recon;
  • Submit employment applications or résumés; and
  • Access links to third-party support and payment portals.

The Website does not allow users to:

  • Purchase services;
  • Begin a subscription;
  • Create a customer account;
  • Schedule appointments;
  • Download software; or
  • Enter into a formal managed-services relationship with Recon.

3. No Customer Relationship

Accessing the Website, submitting a form, communicating with Recon, or requesting information does not create a customer, consultant, fiduciary, professional, or managed-services relationship between you and Recon.

Recon’s services are provided only under a separately signed agreement, proposal, statement of work, order, service agreement, or other written contract.

Recon is not obligated to accept any person or organization as a customer. Service availability, pricing, scope, response times, warranties, service levels, and other contractual obligations must be confirmed in a separate written agreement signed by Recon.

If these Terms conflict with a separately signed agreement between Recon and a customer, the signed agreement will control with respect to the services governed by that agreement.

4. Customer Support Portal

Recon provides a link to a third-party customer support portal located at:

portal.reconms.com

The support portal is intended only for existing Recon customers and their authorized users.

The support portal is operated or hosted through a third-party provider and may be subject to separate terms, privacy policies, security requirements, and acceptable-use rules.

Submitting a support request through the portal does not modify any response-time commitment, service-level agreement, support entitlement, or other obligation established in a customer’s written agreement with Recon.

Support response times, escalation procedures, covered systems, and service availability are governed by the applicable customer agreement.

The support portal should not be used to report an emergency or a situation involving an immediate threat to life, physical safety, or property. In an emergency, contact the appropriate emergency service provider.

Users must not submit passwords, complete payment-card information, protected health information, government identification numbers, or other unnecessary sensitive information through a general support request.

5. Payment Portal

Recon provides a link to a third-party payment portal located at:

pay.reconms.com

The payment portal is operated or hosted by a third-party provider. Your use of the payment portal may be governed by that provider’s terms of service, privacy policy, payment requirements, and security practices.

Payment information submitted through the payment portal is processed using the third-party provider’s systems. Recon is not responsible for the availability, operation, security, or independent conduct of the payment portal provider, except to the extent required by applicable law or a separate written agreement.

A payment submitted through the portal does not create a new customer relationship or modify the terms of an existing customer agreement.

Invoices, payment obligations, refunds, credits, disputes, and service terms remain governed by the applicable invoice or written agreement between Recon and the customer.

6. Informational Purposes Only

Website content is provided for general informational purposes only.

Although Recon attempts to keep Website information accurate and current, we do not represent or warrant that all Website content is complete, accurate, reliable, current, or suitable for a particular purpose.

Service descriptions may be summarized, simplified, changed, or discontinued without notice. Website content does not constitute a binding offer, quote, proposal, guarantee, warranty, or commitment to provide a particular service.

You should not rely solely on Website content when making legal, financial, compliance, security, insurance, employment, or technology decisions.

7. No Professional Advice or Security Guarantee

Nothing on the Website constitutes legal, financial, accounting, insurance, regulatory, or compliance advice.

General information concerning cybersecurity, compliance, data protection, artificial intelligence, disaster recovery, managed services, or other technical subjects is educational in nature and is not a substitute for an assessment of your organization’s specific systems, risks, contracts, regulatory requirements, or business needs.

No cybersecurity product, service, control, or process can guarantee that every threat, unauthorized access attempt, malware infection, outage, data loss, or security incident will be prevented.

Website content does not constitute:

  • A cybersecurity assessment;
  • A risk assessment;
  • A penetration test;
  • A vulnerability assessment;
  • A compliance certification;
  • A guarantee of regulatory compliance;
  • A warranty that a system is secure; or
  • A guarantee that a particular service will prevent all incidents.

Any formal recommendations or obligations must be documented in a separate written agreement.

8. Acceptable Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Violate any applicable law, regulation, or third-party right;
  • Attempt to gain unauthorized access to the Website, Recon’s systems, customer systems, accounts, networks, servers, or data;
  • Probe, scan, test, or assess the vulnerability or security of the Website or related infrastructure without Recon’s prior written authorization;
  • Circumvent authentication, access controls, rate limits, security measures, or usage restrictions;
  • Introduce malware, ransomware, viruses, worms, Trojan horses, malicious code, corrupted files, or other harmful material;
  • Interfere with or disrupt the Website, servers, networks, hosting infrastructure, or third-party services;
  • Conduct a denial-of-service attack or otherwise impose an unreasonable burden on Website infrastructure;
  • Use automated systems, bots, crawlers, scripts, or scraping tools to access or extract Website content without written permission;
  • Harvest email addresses, contact information, or other data from the Website;
  • Use the Website to transmit spam, fraudulent communications, unlawful material, or unsolicited commercial messages;
  • Impersonate Recon, a Recon employee, a customer, another person, or another organization;
  • Misrepresent your identity, authority, affiliation, or purpose;
  • Submit false, misleading, defamatory, infringing, threatening, abusive, or unlawful content;
  • Use the Website in connection with fraud, phishing, social engineering, credential theft, or other harmful conduct;
  • Copy, modify, reverse engineer, decompile, disassemble, or attempt to derive source code from any Website software or component, except where such a restriction is prohibited by law;
  • Frame, mirror, reproduce, or republish the Website without written permission;
  • Remove copyright, trademark, ownership, or attribution notices; or
  • Assist another person in engaging in prohibited conduct.

Recon may investigate suspected violations and may block, restrict, or terminate access to the Website when we reasonably believe these Terms have been violated.

9. Intellectual Property

The Website and its contents are owned by Recon or used by Recon with appropriate authorization.

This includes, without limitation:

  • The Recon Managed Services name;
  • Logos, trademarks, and service marks;
  • Website text and service descriptions;
  • Graphics, photographs, icons, and illustrations;
  • Videos and audiovisual content;
  • Website design and layout;
  • Documentation and written materials;
  • Software, code, and Website functionality; and
  • The selection, arrangement, and presentation of Website content.

These materials are protected by copyright, trademark, trade-dress, and other intellectual-property laws.

Recon grants you a limited, revocable, nonexclusive, nontransferable license to access and view the Website for lawful personal or internal business purposes.

This license does not permit you to:

  • Reproduce or republish Website content;
  • Sell, license, distribute, or commercially exploit Website content;
  • Create derivative works;
  • Use Recon’s name or branding in a manner suggesting endorsement, sponsorship, affiliation, or authorization;
  • Register a domain name, social-media account, business name, or identifier containing Recon’s trademarks; or
  • Use Website content to train, develop, or improve an artificial-intelligence or machine-learning system without Recon’s written permission.

No ownership right or other intellectual-property interest is transferred to you through your use of the Website.

Requests to use Recon’s content or intellectual property must be submitted to [email protected].

10. Forms and User Submissions

The Website may allow you to submit inquiries, requests, résumés, applications, attachments, documents, comments, and other information collectively referred to as “Submissions.”

You retain ownership of your original Submissions.

By submitting information through the Website, you grant Recon a nonexclusive, worldwide, royalty-free license to:

  • Receive and review the Submission;
  • Store, reproduce, and internally distribute it;
  • Share it with Recon employees, contractors, professional advisers, and service providers who have a legitimate need to review it;
  • Use it to respond to your inquiry;
  • Evaluate a potential business or employment relationship;
  • Maintain appropriate business and legal records; and
  • Use it for the purpose for which it was submitted or as otherwise described in our Privacy Policy.

This license does not permit Recon to publicly publish your résumé, application, or other private Submission for advertising purposes without additional authorization.

You represent and warrant that:

  • The information you submit is accurate and not misleading;
  • You have the right and authority to submit it;
  • The Submission does not infringe another party’s intellectual-property, privacy, confidentiality, or other rights;
  • The Submission does not contain unlawful or malicious material; and
  • Recon’s permitted use of the Submission will not violate an obligation you owe to another person or organization.

11. Confidential Information

Unless Recon has separately agreed in writing to receive information in confidence, information submitted through the public Website will not be considered confidential, privileged, or subject to a nondisclosure obligation.

Do not submit:

  • Passwords or authentication credentials;
  • Trade secrets;
  • Proprietary source code;
  • Complete financial-account or payment-card numbers;
  • Protected health information;
  • Sensitive government identifiers;
  • Information restricted by a confidentiality agreement; or
  • Customer, employee, patient, student, or citizen information that you are not authorized to disclose.

Submitting confidential information through a general Website form does not create a confidentiality obligation beyond those imposed by applicable law or a separately signed agreement.

12. Employment Applications

The Website may allow individuals to express interest in employment or submit a résumé or application.

Submitting an application or résumé:

  • Does not guarantee an interview;
  • Does not guarantee an offer of employment;
  • Does not create an employment relationship;
  • Does not create an employment contract;
  • Does not require Recon to retain or consider the application; and
  • Does not obligate Recon to fill an advertised or anticipated position.

Applicants must provide accurate and complete information. Recon may verify employment history, education, qualifications, references, certifications, and other application information as permitted by law.

Any employment relationship ultimately established with Recon will be governed by the applicable offer documents, employment policies, and law. Unless a separately signed written agreement expressly provides otherwise, employment with Recon is at will to the fullest extent permitted by Texas law.

Recon is committed to considering qualified applicants without unlawful discrimination. Applicants who need a reasonable accommodation during the application process may contact [email protected].

13. Communications

When you provide Recon with your email address, telephone number, or other contact information, you authorize Recon to manually contact you regarding:

  • Your inquiry;
  • Your support or service request;
  • Your interest in Recon’s services;
  • A potential customer relationship;
  • An employment application;
  • An existing business relationship; or
  • Related company information.

Recon does not use the Website to enroll users in automated text-message marketing programs.

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the communication or by contacting [email protected].

Recon may continue sending non-promotional communications concerning existing services, support requests, transactions, invoices, security issues, or legal matters.

14. Privacy

Recon’s collection and use of personal information through the Website is described in our Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference. By using the Website, you acknowledge that you have reviewed the Privacy Policy.

15. Third-Party Services and Links

The Website may use or link to third-party products and services, including:

  • The customer support portal;
  • The payment portal;
  • Google Analytics;
  • YouTube;
  • Google Maps;
  • Google reCAPTCHA;
  • Less Annoying CRM;
  • Cloudflare;
  • Pressable;
  • Social-media platforms; and
  • Other hosting, security, analytics, communication, and infrastructure providers.

Third-party websites and services are not controlled by Recon and may be governed by separate terms, privacy policies, cookie policies, and security practices.

A link to or integration with a third-party service does not mean Recon:

  • Owns or controls the service;
  • Endorses every statement, product, or practice of the provider;
  • Guarantees that the service will remain available;
  • Guarantees the accuracy or security of the service; or
  • Accepts responsibility for the provider’s independent conduct.

You use third-party services at your own risk and are responsible for reviewing their applicable terms and policies.

16. Website Availability and Security

Recon may modify, suspend, restrict, or discontinue all or part of the Website at any time without notice.

We do not guarantee that the Website will:

  • Be continuously available;
  • Operate without interruption;
  • Be free from errors or defects;
  • Be compatible with every device or browser;
  • Be free from harmful code;
  • Retain every Submission;
  • Meet every user’s needs; or
  • Remain unchanged.

Recon may perform maintenance, install updates, change providers, remove content, restrict traffic, or block access for security, operational, or legal reasons.

You are responsible for using appropriate security software, maintaining backups, protecting your devices, and exercising caution when accessing websites or following links.

17. Accessibility

Recon is committed to providing a Website that is reasonably accessible to individuals with disabilities.

Because technologies, browsers, assistive devices, and third-party content may vary, we cannot guarantee that every feature will be fully accessible in every circumstance.

A person who experiences difficulty accessing Website content may contact:

Email: [email protected]
Telephone: Through the contact information published on the Website

Please identify the affected page or feature and describe the accessibility issue. Recon will make reasonable efforts to provide the requested information through an alternative method and address appropriate accessibility concerns.

18. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT, FEATURES, FORMS, LINKS, AND MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

RECON DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • TITLE;
  • NON-INFRINGEMENT;
  • ACCURACY;
  • RELIABILITY;
  • AVAILABILITY;
  • SECURITY; AND
  • FREEDOM FROM HARMFUL CODE.

RECON DOES NOT WARRANT THAT THE WEBSITE OR ANY THIRD-PARTY SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, OR SUITABLE FOR YOUR PARTICULAR NEEDS.

Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the fullest extent permitted by law.

19. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RECON AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY:

  • INDIRECT DAMAGES;
  • INCIDENTAL DAMAGES;
  • CONSEQUENTIAL DAMAGES;
  • SPECIAL DAMAGES;
  • EXEMPLARY OR PUNITIVE DAMAGES;
  • LOSS OF PROFITS OR REVENUE;
  • LOSS OF DATA;
  • LOSS OF BUSINESS OPPORTUNITY;
  • LOSS OF GOODWILL;
  • BUSINESS INTERRUPTION;
  • SECURITY INCIDENT;
  • DEVICE OR SYSTEM DAMAGE; OR
  • COST OF SUBSTITUTE SERVICES

ARISING FROM OR RELATED TO THE WEBSITE, WEBSITE CONTENT, THIRD-PARTY SERVICES, USER SUBMISSIONS, OR THESE TERMS, REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF RECON WAS ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, RECON’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

  1. THE AMOUNT YOU PAID DIRECTLY TO RECON SPECIFICALLY FOR ACCESS TO THE WEBSITE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
  2. ONE HUNDRED U.S. DOLLARS ($100).

This limitation does not limit liability that cannot lawfully be excluded or limited.

The limitations in this section apply only to Website-related claims. Liability arising under a separately signed customer agreement will be governed by that agreement.

20. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Recon and its owners, members, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys’ fees arising from or related to:

  • Your misuse of the Website;
  • Your violation of these Terms;
  • Your violation of applicable law;
  • Your unauthorized access to a system, account, network, or data;
  • Your Submission;
  • Your infringement of another party’s rights; or
  • Fraudulent, malicious, or unlawful conduct attributable to you.

Recon may assume control of the defense of a covered claim. You agree to reasonably cooperate with the defense and not settle a covered claim in a manner that imposes liability or obligations on Recon without Recon’s written consent.

21. Informal Dispute Resolution

Before initiating arbitration, the party asserting a dispute must provide the other party with written notice describing:

  • The nature and factual basis of the dispute;
  • The specific relief requested; and
  • The requesting party’s contact information.

Notices to Recon must be sent to:

By Email: [email protected]

By Mail:
Recon Managed Services LLC
Attn: Legal Notice
2590 Calder Ave.
Beaumont, TX 77702

The parties will attempt in good faith to resolve the dispute informally for at least 30 days after the notice is received.

The applicable limitations period will be tolled during this 30-day informal-resolution period to the extent permitted by law.

22. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN A LAWSUIT BEFORE A JUDGE OR JURY.

Except for the limited exceptions below, any dispute, claim, or controversy arising from or relating to:

  • The Website;
  • Website content;
  • These Terms;
  • The Privacy Policy;
  • A Website Submission;
  • Communications initiated through the Website; or
  • The relationship between you and Recon arising from Website use

will be resolved through final and binding arbitration administered by the American Arbitration Association (“AAA”).

If the dispute qualifies as a consumer dispute under the AAA’s standards, the AAA Consumer Arbitration Rules and Consumer Due Process Protocol will apply. Otherwise, the AAA Commercial Arbitration Rules will apply.

The arbitration will:

  • Be conducted by one neutral arbitrator;
  • Be conducted in English;
  • Have its legal seat in Jefferson County, Texas;
  • Be conducted remotely, by documents, by telephone, by videoconference, or in person as permitted by the applicable AAA rules and determined by the arbitrator;
  • Permit the arbitrator to award the same individual remedies that would be available in court, subject to these Terms and applicable law; and
  • Permit judgment on the arbitration award to be entered in any court with jurisdiction.

Arbitration fees and costs will be allocated according to the applicable AAA rules and applicable law.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. Texas law governs other substantive matters to the extent it is not preempted by federal law.

The arbitrator will have exclusive authority to resolve disputes concerning the interpretation, applicability, or enforceability of these Terms or this arbitration provision, except that a court will decide disputes concerning the enforceability of the class-action waiver below.

Exceptions to Arbitration

Either party may:

  • Bring an individual claim in a court with lawful small-claims jurisdiction;
  • Seek temporary or preliminary injunctive relief in court to prevent unauthorized access, a cybersecurity threat, intellectual-property infringement, or misuse of confidential information; or
  • Ask a court to enforce an arbitration award.

Any permitted court proceeding must be filed in a state or federal court located in or serving Jefferson County, Texas, and each party consents to the personal jurisdiction of those courts.

23. Class-Action and Jury-Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.

YOU AND RECON AGREE NOT TO:

  • Bring or participate in a class action;
  • Bring or participate in a collective action;
  • Bring or participate in a representative action;
  • Consolidate claims belonging to different individuals or entities;
  • Act as a private attorney general; or
  • Seek relief on behalf of anyone other than the individual party bringing the claim.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

If a court determines that the class-action waiver is unenforceable as to a particular claim or requested remedy, that claim or remedy will be decided by a court after all arbitrable claims have been completed.

For any dispute that is permitted to proceed in court, YOU AND RECON KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY to the fullest extent permitted by law.

24. Arbitration Opt-Out

You may opt out of the arbitration and class-action-waiver provisions by providing Recon with written notice within 30 days after the date you first use the Website on or after the effective date of these Terms.

The opt-out notice must include:

  • Your full name;
  • Your mailing address;
  • Your email address;
  • The date you first used the Website; and
  • A clear statement that you are opting out of the arbitration provision in the Recon Managed Services LLC Website Terms of Use.

The notice must be sent to:

By Email: [email protected]

By Mail:
Recon Managed Services LLC
Attn: Arbitration Opt-Out
2590 Calder Ave.
Beaumont, TX 77702

Opting out of arbitration will not affect the remaining provisions of these Terms.

25. Governing Law

Except for matters governed by the Federal Arbitration Act, these Terms and any dispute arising from them are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

26. Changes to the Website or Terms

Recon may change the Website or these Terms periodically.

When these Terms are updated, Recon will post the revised version on the Website and update the “Last Updated” date.

Unless otherwise stated, revised Terms become effective when posted. Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms.

A material change to the arbitration provision will not apply retroactively to a dispute for which Recon received written notice before the revised provision became effective.

27. Suspension and Termination

Recon may suspend, restrict, or terminate your access to the Website without notice if we reasonably believe:

  • You violated these Terms;
  • Your activity creates a security risk;
  • Your activity may harm Recon, a customer, another visitor, or a third party;
  • Your activity may expose Recon to legal liability; or
  • Suspension is necessary for operational, security, or legal reasons.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, disclaimers, liability limitations, indemnification, and dispute resolution.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain in effect.

The arbitration and class-action-waiver sections are also subject to their specific severability language.

29. Waiver

Recon’s failure to enforce a provision of these Terms does not waive its right to enforce that provision later.

A waiver is effective only when made in writing by an authorized representative of Recon.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without Recon’s prior written consent.

Recon may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or transfer of Website operations.

31. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and Recon concerning use of the public Website.

They replace any prior oral or written understanding concerning Website use.

These Terms do not replace or modify any separately signed customer, employment, vendor, nondisclosure, service, or other agreement.

32. Contact Information

Questions, legal notices, or concerns about these Terms may be directed to:

Recon Managed Services LLC
Attn: Legal
2590 Calder Ave.
Beaumont, TX 77702

Email: [email protected]
Website: www.reconms.com