Effective Date: July 21, 2026
Last Updated: July 21, 2026
Recon Managed Services LLC (“Recon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.reconms.com or use forms, features, or services made available through the website (collectively, the “Website”).
By accessing or using the Website, you acknowledge the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through the Website, including information submitted through:
- Contact forms;
- Support request forms;
- Service interest and information request forms;
- Employment applications;
- Résumé submissions; and
- Other communications submitted through the Website.
This Privacy Policy does not govern information Recon processes on behalf of its managed-services customers under a separate service agreement, data-processing agreement, business associate agreement, or other contractual arrangement. Customer data processed through managed-services systems is governed by the applicable customer agreement and Recon’s internal security and data-handling procedures.
The Website is operated from the United States and is intended primarily for individuals and organizations located in the United States. Recon does not intentionally market its services outside the United States.
2. Personal Information We Collect
The information we collect depends on how you interact with the Website.
Information You Provide to Us
We may collect information you voluntarily submit, including:
- Your name;
- Email address;
- Telephone number;
- Company or organization name;
- Job title;
- Mailing or business address;
- Information about your organization’s technology or service needs;
- Information included in a customer support request;
- The contents of messages or inquiries you send to us;
- Marketing and communication preferences; and
- Any other information you choose to provide.
Employment and Applicant Information
When you apply for employment or submit a résumé, we may collect:
- Your name and contact information;
- Employment history;
- Educational background;
- Professional qualifications;
- Certifications and licenses;
- References;
- Résumés, cover letters, and related documents; and
- Other information you voluntarily provide during the recruiting process.
Please do not include sensitive personal information in a résumé, support request, contact form, or other submission unless it is reasonably necessary for the purpose of your communication.
Information Collected Automatically
When you visit the Website, we and our service providers may automatically collect certain technical and usage information, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- Approximate geographic location derived from an IP address;
- Referring website or source;
- Pages viewed;
- Links or features selected;
- Dates and times of Website activity;
- Session duration;
- Website performance information; and
- Cookie and similar technology identifiers.
We generally use this information to operate the Website, understand Website usage, identify technical issues, improve performance, and protect the Website from misuse.
3. Cookies and Similar Technologies
The Website uses cookies and similar technologies. Cookies are small files stored on your computer, mobile device, or browser that allow websites and service providers to recognize a browser or remember certain information.
We may use the following categories of cookies:
Strictly Necessary Cookies
These cookies support basic Website operation, security, navigation, form functionality, and cookie-consent preferences. Disabling these cookies may prevent portions of the Website from functioning correctly.
Functional Cookies
These cookies allow the Website to remember selections or provide enhanced functionality.
Analytics Cookies
We use Google Analytics to understand how visitors use the Website. Google Analytics may collect information about Website sessions, viewed pages, general location, browser type, device type, and interactions with Website content.
We use analytics information to evaluate Website performance and improve the content and user experience. We do not use Google Analytics to intentionally identify individual visitors.
Third-Party and Embedded-Content Cookies
The Website may contain embedded YouTube videos, Google Maps, or other third-party content. When you interact with embedded content, the third-party provider may collect information from your browser or device and may place its own cookies or similar technologies.
The information collected by a third-party service is governed by that provider’s privacy policy and settings, rather than this Privacy Policy.
Managing Cookies
The Website provides a cookie-consent banner through which you may manage available cookie preferences. You may also configure your browser to block, restrict, or delete cookies.
Blocking cookies may affect the availability or operation of certain Website features. Your browser or device settings may also allow you to control cookies and tracking technologies used by Google and other third-party providers.
4. How We Use Personal Information
Recon may use personal information for the following business purposes:
- Responding to questions, requests, and inquiries;
- Evaluating requests for Recon’s services;
- Providing managed services and customer support;
- Communicating with current and prospective customers;
- Maintaining customer and prospect records;
- Scheduling consultations or follow-up communications;
- Processing and managing support requests;
- Sending newsletters, service announcements, or marketing communications;
- Recruiting, evaluating, and communicating with job applicants;
- Operating, maintaining, securing, and improving the Website;
- Measuring Website traffic and usage;
- Detecting fraud, security incidents, misuse, or technical problems;
- Maintaining business, compliance, and legal records;
- Enforcing agreements and protecting our legal rights;
- Complying with applicable laws and lawful requests; and
- Carrying out other purposes disclosed when information is collected or with your consent.
We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent when required by law.
5. Our Use of Less Annoying CRM
Recon uses Less Annoying CRM to organize and maintain certain customer, prospect, and communication information.
Information submitted through the Website may be entered into or transferred to our customer relationship management system so that we can respond to inquiries, maintain communication history, provide services, and conduct legitimate business activities.
Less Annoying CRM processes this information as a service provider supporting Recon’s business operations. Its handling of information is also governed by its own contractual terms and privacy practices.
6. How We Disclose Personal Information
Recon does not sell personal information.
Recon also does not share personal information with third parties for targeted or cross-context behavioral advertising.
We may disclose personal information in the following limited circumstances:
Service Providers
We may provide information to vendors that perform services on our behalf, including:
- Website hosting and maintenance providers;
- Customer relationship management providers;
- Website analytics providers;
- Email and communication providers;
- Cybersecurity and information technology providers;
- Recruiting and employment-related service providers;
- Professional advisers, such as attorneys or accountants; and
- Other vendors that support our ordinary business operations.
These providers may access personal information only as reasonably necessary to provide their services to Recon or as otherwise permitted by their agreements with us.
Embedded and Third-Party Services
When you interact with embedded YouTube videos, Google Maps, or similar Website features, information may be transmitted directly to the applicable third-party provider.
Legal and Security Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, regulation, subpoena, court order, or other legal process;
- Respond to a lawful government request;
- Investigate fraud, security incidents, or suspected illegal activity;
- Enforce our contracts, policies, or legal rights;
- Protect Recon, our customers, Website visitors, or the public; or
- Prevent physical, financial, technological, or other harm.
Business Transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction. Any recipient will be required to handle personal information in accordance with applicable law.
With Your Direction or Consent
We may disclose information when you request, direct, authorize, or consent to the disclosure.
7. No Sale or Targeted Advertising
Recon does not sell personal information in exchange for money or other valuable consideration.
Recon does not process personal information for targeted advertising based on an individual’s activities across unrelated websites or services.
Recon’s disclosure of information to vendors that process information on our behalf is not intended to constitute a sale of personal information or sharing for targeted advertising.
8. Marketing Communications
Recon may use contact information provided through the Website to send information about our services, company updates, educational materials, or other business-related communications.
You may unsubscribe from promotional emails by using the unsubscribe instructions included in the communication or by contacting us at [email protected].
Even after you unsubscribe from promotional communications, we may continue sending non-promotional messages related to an existing customer relationship, service request, transaction, security matter, or legal obligation.
9. Data Retention
Recon generally retains information submitted through the Website indefinitely as part of its business, customer, prospect, support, recruiting, security, and legal records unless:
- A valid deletion request is received and approved;
- The information is deleted as part of Recon’s normal record-management practices;
- A different retention period is required by contract or law; or
- Retention is no longer reasonably necessary or appropriate.
We may retain information after a deletion request when necessary to:
- Complete a transaction or provide a requested service;
- Comply with legal, tax, accounting, insurance, or reporting obligations;
- Establish, exercise, or defend legal claims;
- Detect or prevent fraud, abuse, or security incidents;
- Maintain suppression records for marketing opt-out requests;
- Preserve evidence or business records; or
- Exercise another right or exception permitted by law.
Information stored in backups may remain for an additional period until the applicable backup is overwritten or securely deleted.
10. Information Security
Recon uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
These safeguards may include access controls, authentication, monitoring, system security measures, employee procedures, vendor management, and other protections appropriate to the nature of the information.
No website, network, electronic communication, or data-storage system can be guaranteed to be completely secure. You should use appropriate caution when submitting information through the Internet and should not submit confidential passwords, financial account numbers, protected health information, or other highly sensitive information through a general Website form.
11. Your Privacy Choices and Rights
Depending on where you reside and the law applicable to Recon, you may have the right to:
- Confirm whether we process your personal information;
- Request access to personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Request a portable copy of certain personal information;
- Opt out of the sale of personal information;
- Opt out of targeted advertising;
- Opt out of certain profiling activities;
- Withdraw consent when processing is based on consent; and
- Exercise your privacy rights without unlawful discrimination or retaliation.
Recon does not currently sell personal information, use it for targeted advertising, or conduct profiling in furtherance of decisions that produce legal or similarly significant effects.
These rights are not absolute and may be subject to legal exceptions. Certain information may be exempt because it relates to employment, business-to-business communications, legal obligations, security investigations, customer contracts, or other excluded activities.
Recon may voluntarily honor reasonable privacy requests even when a particular privacy law does not legally require us to do so.
12. Texas Privacy Rights
To the extent the Texas Data Privacy and Security Act applies to Recon or to a particular processing activity, Texas residents may have the right to:
- Confirm whether Recon is processing their personal data;
- Access personal data processed by Recon;
- Correct inaccuracies in their personal data;
- Delete personal data provided by or obtained about them;
- Obtain a portable copy of certain personal data;
- Opt out of the sale of personal data;
- Opt out of targeted advertising;
- Opt out of qualifying profiling activities; and
- Appeal certain decisions concerning a privacy request.
Recon will not discriminate against or retaliate against an individual for exercising an applicable privacy right.
13. Submitting a Privacy Request
Privacy requests must be submitted in writing using one of the following methods:
By Email:
[email protected]
By Mail:
Recon Managed Services LLC
Attn: Privacy Request
2590 Calder Ave.
Beaumont, TX 77702
Please include:
- Your full name;
- Your contact information;
- A description of your relationship or prior interaction with Recon;
- The specific right or action you are requesting; and
- Enough information for us to reasonably locate the applicable records.
For your protection, Recon may ask for additional information to verify your identity and authority to submit the request. We will use verification information only to evaluate and respond to the request.
Where required by applicable law, Recon will respond without undue delay and generally within 45 days after receiving and verifying a request. When reasonably necessary, we may extend the response period as permitted by law and will provide notice of the extension.
Recon may deny or limit a request when permitted by law, including when we cannot verify the requester’s identity, the request is fraudulent or excessive, or the information must be retained for legal, contractual, security, or operational reasons.
14. Appeals
When applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by email or mail using the contact information above.
Please clearly label the communication “Privacy Request Appeal” and explain why you believe the decision should be reconsidered.
Recon will review the appeal and provide a written response as required by applicable law. When required, a denial of an appeal will include information about how the individual may submit a complaint to the appropriate governmental authority, including the Texas Attorney General.
15. Authorized Agents
When permitted by applicable law, an authorized agent may submit a privacy request on your behalf.
Recon may require written authorization confirming that the agent has authority to act for you. We may also contact you directly to verify your identity and confirm the request unless applicable law provides otherwise.
16. Children’s Privacy
The Website is not directed to children under 13 years of age, and Recon does not knowingly collect personal information online from children under 13.
Individuals under 13 should not submit personal information through the Website. If we learn that we have collected personal information online from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has submitted personal information may contact us at [email protected].
17. Third-Party Websites and Services
The Website may contain links to third-party websites, videos, maps, platforms, or services that Recon does not control.
This Privacy Policy does not apply to the privacy, security, or data-handling practices of those third parties. We encourage you to review the applicable third party’s privacy policy before providing information or interacting with its services.
The inclusion of a link or embedded service does not mean Recon is responsible for that provider’s privacy practices.
18. Changes to This Privacy Policy
Recon may update this Privacy Policy periodically to reflect changes in our Website, services, vendors, business practices, or legal obligations.
When we make changes, we will post the revised policy on the Website and update the “Last Updated” date. Material changes may also be communicated through an additional Website notice or another appropriate method.
Your continued use of the Website after an updated policy becomes effective is subject to the revised Privacy Policy.
19. Contact Us
Questions, concerns, complaints, and privacy requests may be directed to:
Recon Managed Services LLC
Attn: Privacy
2590 Calder Ave.
Beaumont, TX 77702
Email: [email protected]
Website: www.reconms.com
Who we are
Suggested text: Our website address is: https://reconms.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.